I. Object
www.furbobros.com reserves the right not to enter into any contract with a user who makes fraudulent use of the Website or who breaches any of the conditions contained in these General Terms and Conditions. In such cases, www.furbobros.com may withdraw the user’s status as a customer and deny access.

These General Terms and Conditions apply to all contracts entered into through the Website, as well as to all commercial relationships of any kind between www.furbobros.com and its users, unless explicitly stated otherwise.

II. Service / Product Contracting
Users agree to use the Website and the services offered in a correct, lawful, and diligent manner.
Users are responsible for the accuracy of the information provided when registering or purchasing. False or fraudulent orders will result in cancellation and possible notification to the authorities.
Only one account per user is permitted.
www.furbobros.com is not responsible for external links or third-party content.
All orders placed through the Website are subject to acceptance by www.furbobros.com. Once payment is confirmed, the user will receive an email confirmation.

III. Payment Methods
All transactions are processed securely in line with industry standards.

“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

IV. Product Delivery
Deliveries will be made to the address specified by the customer.
Delivery times vary depending on the destination and carrier availability.
Customers are responsible for ensuring that delivery can be made at the provided address during business hours.
If delivery cannot be completed due to customer absence or incorrect details, the order may be returned, and reshipment fees will apply.

V. Warranty
All products sold by www.furbobros.com are warranted against manufacturing defects.
Customers must notify defects or damages within 5 calendar days of receiving the product by contacting info@furbobros.com.
Returns for incorrect products or size errors will be accepted within 14 calendar days of delivery.

VI. Refund & Return Policy
Refunds will be done only through the Original Mode of Payment.

Requests for returns must include clear photographs of the defect or damage, submitted via the contact form or email.
Each case is evaluated individually, and customers will be notified of the resolution within 24 to 72 hours.
Products may be eligible for return if they are unused, unopened, and in original packaging.
Cancellations are only accepted if requested before shipment. Once shipped, cancellations will not be possible.

VII. Customer Service and Complaints
Customer satisfaction is a priority. For any complaints, users may contact info@furbobros.com.

VIII. Final Provisions
If any clause of these Terms and Conditions is declared null or void, the remaining provisions shall remain in effect.
The use of the Website for fraudulent purposes, including but not limited to the introduction of viruses, cyberattacks, or unauthorized access, is strictly prohibited.
By using this Website, you consent to receive electronic communications (emails, notifications on the Website) from www.furbobros.com.